Shipping
SHIPPING
Due to the current situation, delivery delays may occur. We always strive to ship all orders within one business day. Currently, we ship within Germany and the EU.
Delivery time: Germany 2-4 business days free of charge
EU 3-8 business days 13.99 Euro
If you have any questions, please contact our customer service team at info@reskin-cosmetics.com
PAYMENT
PREPAYMENT
If you choose prepayment, please transfer the total amount to our account first. Shipping will take place after payment is received. You will find all the necessary information for your transfer in our confirmation email. We kindly ask for your understanding that we can only reserve the goods for 7 business days, and your payment must be received in our account within this period. After this period, we unfortunately have to cancel your order.
CREDIT CARD
If you choose to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal details and credit card information into a form. This information will then be transmitted to the payment provider via a secure connection. The credit institution checks the transaction data and your credit limit within a few seconds and transmits the result of the check to the seller. If a positive response is received, your credit card will be charged the agreed amount.
PAYPAL
With PayPal, you can pay for your purchases safely and easily – without entering your bank details or credit card number, as your data is stored in your PayPal account. The only requirement is a PayPal account, which you can set up at www.paypal.de.
REFUND
Once we receive a return from you, we will credit the returned amount to you as quickly as possible.
RETURNS
You can return unwanted items within 30 days of receipt (provided the products have not been opened and/or used and are in their original packaging). Unfortunately, we cannot accept returns that do not comply with the following guidelines; any returned items will be sent back to the customer. This includes items:
- whose seal has been broken/opened
- that have been used
- that have been refilled
- that have holes
- that are not returned completely (e.g. components of a set)
- that are part of a promotion for which a certain purchase value had to be reached
Credit card refunds may take up to 10 business days depending on the bank's processing time. This period may vary depending on the credit institution or card issuer; unfortunately, we cannot influence this process. PayPal refunds are available immediately.
DAMAGED OR DEFECTIVE ITEMS
- a) Have you received a damaged item?
Please send us a picture of the damaged item at info@reskin-cosmetics.com Once we have received proof, we will process your request as quickly as possible so that we can either refund you for the item or send you a new, undamaged item.
- b) Have you received a defective item?
We classify goods as defective if they arrive damaged at the customer's or if a manufacturing defect is discovered within 30 days of purchase. Items are not considered defective if the condition is caused by expected wear and tear. In this case, we cannot take any responsibility.
If you discover a defect within 30 days of receiving the goods, please contact us directly via email at info@reskin-cosmetics.com
SKIN REACTIONS
If your skin reacts poorly to any of the products, we recommend discontinuing use of the item immediately. Please contact us via email at info@reskin-cosmetics.com so we can help you.
