SHIPPING

Due to the current situation, there may unfortunately be delays in delivery. We always try to dispatch all orders within one working day. We currently ship within Germany and the EU.

Delivery time: Germany 2-4 working days free of charge

EU 3-8 working days 13.99 euros

If you have any questions, please contact our customer service team at info@reskin-cosmetics.com

 

PAYMENT

PREPAYMENT

If you choose prepayment, please transfer the total amount to our account first. The dispatch takes place after receipt of payment. In our confirmation email you will find all the necessary information for your transfer. We ask for your understanding that we can only hold back the goods for 7 working days and that your payment must have reached our account within this period. After this period, we unfortunately have to cancel your order.

CREDIT CARD

If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal details and your credit card details in a form. These are then sent to the payment provider via a secure connection. The bank checks the transaction data and your credit line in a few seconds and transmits the result of the check to the seller. If the feedback is positive, your credit card will be charged with the agreed amount.

PAYPAL

With PayPal you can pay for your purchases securely and easily - without typing in your bank details or credit card number, because your data is stored in your PayPal account. The only requirement is a PayPal account, which you can set up at www.paypal.de.

REFUND

As soon as we receive a return from you, we will credit you with the return amount as soon as possible.

RETURNS

You can return unwanted items within 30 days of receipt (provided the products have not been opened and/or used and are in their original packaging). Unfortunately, we cannot accept returns that do not comply with the following guidelines; any returned items will be sent back to the customer. These include items:

- whose seal has been broken/opened

- that have been used

- which have been filled

- which have holes

- which are not returned in full (e.g. components of a set)

- which are part of a promotion for which a certain purchase value had to be reached

Card payments can take up to 10 business days to be refunded, depending on the bank's processing time. This period may vary depending on the bank or card issuer; Unfortunately, we cannot influence this process. PayPal payment refunds are available immediately.

DAMAGED OR DEFECTIVE ITEMS

1. a) Did you receive a damaged item?

Please send us a picture of the damaged item at info@reskin-cosmetics.com Once we receive proof, we will process your request as soon as possible so that we can either refund you or send you a new, undamaged item.

1. b) Did you receive a defective item?

We classify goods as defective if they are received by the customer damaged or if a manufacturing defect is discovered within 30 days of purchase. Items are not considered defective if the condition has been caused by expected wear and tear. In this case we cannot accept any responsibility.

If you discover a defect within 30 days of receipt of the goods, please contact us directly via email at info@reskin-cosmetics.com

SKIN REACTIONS

If your skin reacts badly to any of the products, we recommend that you stop using the item immediately. Please contact us via email at info@reskin-cosmetics.com so that we can help you.